Frequently Asked Questions
Jao products are not tested on animals, only us lucky humans. We use only the very best ingredients in our totally original products. Our multi-purpose products are specially formulated without dyes, petroleum or artificial fragrances. When one product does many things, we buy and consume less.
Do you offer samples of your products?
We will happily send you samples of products, but we must ask you to pay for shipping and handling. Please see our Deluxe Sample Pak on our products page.
Are your products safe for sensitive skin?
If you are sensitive to beauty products, we suggest ordering a sample pack to patch test the products on your skin. We have learned from our customers that even those with the most sensitive skin or are prone to allergic reactions have had no problems when using our products.
Are your products organic?
Our products are specially formulated with the very best ingredients. All of our products have NO parabens, sulphates, PEG’s, propylene glycol, TEA, DEA, phthalates, mineral oil, silicones or synthetic fragrance.
Whether or not to go organic was a difficult decision for a small business such as ours. Upon research, it seems the FDA does not define or regulate the term “organic,” as it applies to cosmetics, body care, or personal care products. Anyone can claim a product is “organic” if it has 95% of ingredients that are organically approved. But, what is in that extra 5%? The term “certified organic” does not mean chemical free.
In addition, the "certified organic" label would mean huge price increases. We believe our products are organic enough in that we are using all these amazing natural oils and butters. We are sourcing from great companies and know we provide a quality product that you will enjoy.
Do you test on animals?
Jao products are not tested on animals, only us lucky humans. Our multi-purpose products are specially formulated without dyes, petroleum or artifical fragrances.
Are your soy products GMO?
Many of our products use soy lecithin and we try to source all of our materials from the US. "Most of the soy grown in the US is genetically modified, so unless the label says ‘organic soy lecithin,’ it probably came from a genetically modified soybean. You know I’m not a fan of GMOs, due to the presence of potentially transferrable DNA and potentially immunogenic proteins. However, as I discussed in the section on allergies, soy lecithin contains very little soy protein, and lecithin from some sources contains no detectable protein at all. Soy lecithin also contains very little DNA, and the DNA present is usually degraded to the extent that it’s impossible to tell whether the soy is genetically modified or not. Thus, most of the risks associated with consumption of GMOs aren’t relevant for soy lecithin, and shouldn’t be cause for concern." - Chris Kesser, Health for the 21st Century
Where are your products made?
All of our products are created in our lab in Hatfield, Pennsylvania. Our products are also manufactured in the great states of Pennsylvania and New Jersey. Our tubes, boxes and all of our marketing materials are manufactured and printed at small businesses up and down the East Coast. We feel very strongly about supporting small businesses. Made in the USA.
Why does my new product smell different than before?
Because we only use essential oils and not synthetic fragrance, you might notice a slight fragrance variation from batch to batch. This is because the essential oils are made from plants and each growing season there are changes due to weather, moisture and sun.
How do you ship?
We use the U.S. Post Office and UPS to ship our products. We offer flat rate fees to provide you with the lowest cost we possibly can. Our USPS flat rate is $8.95 and we offer FREE SHIPPING ON ORDERS OVER $100 in the Continental US. We do not ship Saturday or Sunday.
Please allow 2-5 business days for delivery.
Why can't I have my Jao Refresher shipped overnight or two-day?
Unfortunately, our Jao Refresher contains alcohol, so is not permissible by law for us to send by air. It's not us, we would be happy to otherwise.
Do you ship internationally?
We ship within the USA and Canada. If you would like to order Jao Brand Products only (no products from FOUND) you can order at www.JaoBrand.nl for shipping within the EU. Thank you for your understanding.
For orders in Korea, please go to www.JaoBrand.co.kr
For orders in Australia and New Zealand, please go to www.saison.com.au
Can I purchase wholesale?
If you would like to set up a wholesale account, please stop by www.jaowholesale.com and fill out an application.
Because of unscrupulous 3rd party sellers reselling thru unauthorized channels, we reserve the right to decline orders we feel are infringing on the sales contracts and official sales channels we have with our approved Wholesalers.