Returns
PLEASE NOTE: We do NOT approve Jao products to be sold on resale platforms such as Amazon*, Walmart or eBay. If your product is purchased via unauthorized sellers we cannot guarantee the products are authentic or have not been tampered with. *Smallflower is the only Jao Brand authorized Amazon reseller.
We accept returns with proof of purchase within 20 days of purchase date. All products must have been purchased on JaoBrand.com and in their original sealed condition for full refund.You will have to pay to ship back to us and we do not refund shipping fees. Please contact wendy@jaobrand.com to process your return.
We accept returns within 20 days of purchase date. All products must have been purchased on JaoBrand.com and in their original condition for full refund.
You will have to pay to ship back to us and we do not refund shipping fees. Please contact wendy@jaobrand.com to process your return.
Due to health reasons we are not able to accept returns on brushes, combs, earrings, hats, socks or undergarments.
Returns at JSC are Store Credit Only. You have 10 days to return or exchange any unused item.
All sales are final on reduced merchandise. No returns on items used for photo shoots.
Due to health reasons we are not able to accept returns on brushes, combs, earrings, hats, socks or undergarments.
We will replace items with proof of purchase if they are defective or damaged. They must have been purchased at JaoBrand.com or at Jao Social Club. Please check the rest of this page as well as the FAQ section on the individual product page before contacting us. If you have a problem with your purchase, please send an email to wendy@jaobrand.com